Frequently Asked Questions

Everything you need to know about your PolarStar performance gear.

How long does shipping take for PolarStar equipment?

Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for those who need their gear ready for the weekend.

What is your return policy for worn athletic apparel?

We offer a 30-day trial period on all apparel. If you aren't satisfied with the fit or performance, you can return it for a full refund, provided it is washed and in good condition.

Does PolarStar offer a warranty on sports hardware?

Yes, all PolarStar hardware, including fitness trackers and weight equipment, comes with a limited 1-year manufacturer warranty against defects.

How do I determine the correct size for my gear?

Each product page features a detailed 'Size & Fit' guide. We recommend measuring yourself and comparing it to our charts, as high-performance gear often has a compression fit.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.

Do you offer team or bulk discounts for sports clubs?

Absolutely. PolarStar provides tiered pricing for school teams and local sports clubs. Please reach out to our 'Bulk Sales' department through the contact form for a custom quote.