Returns & Exchanges

At PolarStar, we want you to be fully equipped for your next adventure, which is why we offer a 30-day window for returns and exchanges on all high-performance gear. All items must be in their original, unused condition with tags attached to ensure a smooth processing experience.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and zip code to select the sports gear you wish to return or exchange.

2

Package Your Gear

Securely place the items in their original packaging, ensuring all protective padding and technical manuals are included to prevent damage during transit.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your package over any old shipping marks.

4

Drop Off and Track

Hand over your package at any authorized carrier location and keep your receipt; we will notify you via email as soon as your refund or exchange is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing